Why is Digi-Net hosting different from others? Well we pride ourselves on being more personal than big branded hosts, our dedicated customer service, fast support response times and no big call centres only personal advisors.

You get the same uptime the same speeds and same services as any big name hosting provider but without the headache of trying to get support or changes made on your account from them, Digi-Net will alter any of there services or packages to suit your needs anytime of the day and night! We host all our services on the latest 2003 server technology, all connected to high speed tier class service providers such as Tiscali & Globex, providing a low lag connectivity for all your services and servers 24 hours a day 7 days a week 365 days a year!

Digi-Net can even get your first site up and running for you free if you choose Digi-Net. There are no over use charges only friendly reminders! We wont surprise you with hidden costs what you see on our site is what you pay!

The terms of service are upheld at all times and clearly shown to everyone with no small print! Digi-Net are small and local but with fast and high speed resources making us no different from your biggest hosting provider. Choose Digi-Net today for your website, domain and email needs to suit a budget everyone can afford!

We use HELM technology on our servers to allow customers full control over there files, sites, domains and email accounts, customers have access to the helm control panel for users 24 hours a day 7 days a week making your account and billing management easy and instant.

Our webmail site allows users who use our email services an always up website to check your emails online anytime day or night, and our spam/virus filters and DNS blacklisting allows you to communicate virus and almost spam free!

Our hosting packages are being altered all the time, tailoring to our customers needs, wants and requirements. We create 2 or 3 standard packages as a guide to get you started, but you may choose a more personal hosting package at any time via your control panel, you can customize your services and packages instantly.

All our packages include the following Features as standard:-

WebMail - http://webmail.digi-net.org

To view your email via our online webmail client you need your email address user@domain , along with your account password. The site to check your email is http://webmail.digi-net.org

Control Panel - http://cp.digi-net.org

To view and edit your account,email and domain settings online visit http://cp.digi-net.org using your account username and password.

Support - www.digi-net.org/support.asp

The fastest way to receive support from Digi-Net is to open a new "Support Ticket" using the menus provided. If you are not sattisfied with the level of support

You may purchase extra's and tweak your hosting package at anytime view your control panel, We are currently in process of adding new available extra's but you will find everything you require from extra webspace to extra POP3 & FTP accounts.

Fair Use policy

Although Digi-Net provide all accounts with unlimited data transfer, it is our policy to meter and log bandwidth usage for all hosting services, and we may allocate bandwidth else where during non-peak hours, if your accounts is found to be abusing the unlimited bandwidth offer by means of spamming or other scripts and software designed to use heavy bandwidth to disrupt the flow of data throughout our network your account may be at risk. Digi-Net reserve the right to determine fair use and unfair use of service at all times

Free accounts

It is not Digi-Net's policy to provide users with free hosting or email accounts to the public, nor shall resellers provide any such account to the public. In no way can users give out free email accounts to the public, this is to reduce the risk of spam through our servers.

Instant Sign Up

Although your account is created instantly upon signing up, it may not be active until payment is made. You are required to pay the first month's package fee upon signup to activate your account, this means you are paying the first month in advance for services, during this time you are entitled to a full refund excluding any domain registration fee's.

Cancellation

You are free to request your account be closed at any point after signing up, we ask that users who wish to cancel send an email to accounts[no-spam]@digi-net.org from the email address registered within your account. If your account details are not upto date we cannot cancel your account the email addresses must match!!, this is for your own security and data protection.

If you cancel your account all data held for you will be removed from our servers including all domain data, emails and personal data, we do not store your data for any purposes. Backups of your domains may remain on our servers until the next Sunday when a new backup cycle is action'd.

Content

It is not digi-net's policy to monitor all content hosted within its servers, however logging is in place and held for some time. You are not permitted to run any script or component which is designed to be a malicious script or intended to spam other internet users and services, nor are you allowed to run proxies and similar services. Your content must be legal under UK and INTERNATIONAL laws, if its not then it must be removed. Digi-Net reserve the right to determine what is suitable content at any time, if we request you remove something and don't your account can be at risk.

Data Backup's

New, We backup your data on a daily basis, ensuring your data is never lost. At around 6AM every morning the automated system will collect all your files in your domain folders, compress it to a password protected ZIP file, and file transfer it over to another secure server which can only be connected to via the local network or remote desktop by Digi-Net Administrators or data centre staff. Data from day to day is replaced we cannot store catalogued backups, what we backup is what is in your folders that day! To get a copy of your backup please email Digi-Net directly (not via a reseller) by email at services[@]digi-net.org please include your account name/number and the domain you want the backup for, we can either drop a backup in a zip file on your FTP server or email it to you direct, for a small fee of £5.00 we can have an administrator logon to your server and restore your domain to its last previous backup. You may also use the backup/restore online request tool when complete, you may also purchase a restore request from your control panel.

Refunds

It is Digi-Net's policy to offer refunds to users in the correct circumstances, if the problem is our fault we will issue a full refund or credit to account whichever you wish plus an additional fee to cover PayPal fee's. If the problem is not related to our services or its just a case of incompatibility then we offer a refund but minus a 10% administration fee. If the problem spurs from any script or service you attempt to run a refund cannot be given, this only applies if your scripts or services caused the errors.

Package Adjustment

To ensure fair use policy for all our users, Digi-Net reserve the right to adjust and personalize each users package based on there account usage. For example the package you purchase is what you can fully get but if you don't use all your disk space for example we may reduce your package until you require more. In most cases we only adjust disk space limits and domain alias limits and a good will credit would be placed on your billing account.

Liability

In no way will Digi-Net accept responsibility for liability should any of our services not work correctly and stop your site from functioning, it is the users responsibility to request copies of there backup files if you don't have up to date copies and you loose your files we cannot be to blame.

Package Limitations

Package limitations such as sub domains and domain aliases are an "upto" basis you can use "upto" the set amount and not exceeding, you may also notice your limitations slightly lower than advertised if you are not using your full package resources, you can however still use "upto" your package resource limit and they limit will be lifted if you require.

Price And Package Amendments

Digi-Net reserve the right to review package resources and structures as well as the prices as and when we require without warning or explaination, however warning announcement are usually placed on our website and emailed to our customers.

Breach Of Conditions

Digi-Net reserve the right to withdraw access to its services if any terms are deemed to be breached, without warning or explanation however warning is usually provided.

www.a2b-taxis.com - Great work Scott, a pleasure to work with and you were so helpful getting us up and running with our own site...

www.kbc-arts.co.uk - Still waiting on a response from KBC-ARTS

www.the-page.co.uk - Still waiting on a response from BIGPAUL

www.pigeonzone.co.uk - Still waiting on a response from PIGEONZONE